Where are your products designed, and where are they created?
All of our collections are designed in Vancouver. Our ceramics are crafted in Central Portugal, and our flatware in Northern Portugal. Both partner companies are family-owned and operated. We believe in the power of timeless designs, and we sustainably craft our premium dinnerware with integrity. Learn more about our products here.
Do your ceramics have lead or any other heavy metals in them?
All of our products undergo strict testing. They’re free of lead, cadmium, and other heavy metals and are compliant to GCGR, FDA and Prop 65.
Are your products dishwasher and microwave safe?
All Fable products are durably crafted for everyday use and are completely dishwasher safe. Fable ceramics are microwave safe and even oven safe up to 450ºF.
Do your ceramics scratch easily?
While all semi-matte ceramics are susceptible to superficial marks from your flatware, they can be easily taken off with a good scrubber and a scouring compound. If you notice marks on your ceramics, use a scouring powder like Bar Keepers Friend to make a paste with water; lemon juice and baking soda will also work. Using the paste and a scrubber—we recommend our Tawashi Brush—give the surface of your ceramics a hearty scrub for a few seconds. After a soapy rinse, your dishes should be good as new.
I can’t decide which Fable products I love the most. Do you send samples?
We offer a 100-day trial on all of our products. So, if you're not in love for any reason, then just let us know and we’ll take them off your hands and provide a full refund (or send you a different color if you want).
What’s this I hear about a 100-day trial? How does it work?
We believe you should find the right tableware for you, and sometimes you can’t know what fits best until you try it out. If you decide that your products aren’t quite right for you during the first 100 days after you receive them, feel free to return them for a full refund—no questions asked. Our return process is simple, just enter your details here to start a return.
Rest assured that returned plates won’t go to waste. All previously owned plates are either donated to local charities or reused at local charity events that we sponsor.
Did your Speckled White glaze change?
Yes! We are always looking for ways to improve and we adjusted our glaze to be slightly less matte in June 2020. This has helped limit those pesky gray markings that matte ceramics are susceptible to. If you have any questions about this, feel free to send us a chat or email to firstname.lastname@example.org
Pre-Orders & Waitlist
When will my pre-ordered tableware arrive?
Our teams in Canada and Portugal are working hard to get all pre-ordered products stocked as quickly as possible. Each item has a different estimated ship date, and we’ll send out email updates every few weeks so that you are kept informed. If you have further questions, please reach out to our customer support team at email@example.com
What if some of the items I purchased are listed in stock but others are in pre-order?
If you prefer to have the items listed in stock sent out first then send us a quick email (and we’ll remind you about this option again after you purchase). Otherwise, we’ll send your full order once when we have everything.
When will my card be charged for pre-orders?
Your card will be charged when your order is placed which secures your spot. If you decide later that you don't want to wait, chat with us or send an email to firstname.lastname@example.org, and we’ll provide a full refund.
Will you send out updates on the status of the pre-orders?
We’ll keep you updated on the status and shipping date of your pre-order as we move closer to the shipping date. Expect to receive an email update every 2-3 weeks. We love to share the location of your ceramics as they journey across the Atlantic.
I signed up for the fable waitlist. When will my desired product be ready for purchase, and how will I be notified?
Each item on the waitlist has a different estimated delivery time. Rest assured, you’re in line to receive an email notification when that product becomes available for purchase, so keep your eyes on your inbox. We also send out email updates every few weeks for the products that have the longest wait times so that you are kept informed.
What is the best way to care for my new tableware?
Your new ceramics are dishwasher, microwave, and oven-safe (up to 450ºF). While all semi-matte ceramics are susceptible to superficial marks from your flatware, they can be easily taken off. Check out our tips here. The bases of our ceramics are intentionally left unglazed—it is a design detail we hope you appreciate as much as we do. If they come into contact with substances that may stain, please clean quickly to avoid any long-term marks.Flatware:
Feel free to put your new flatware sets in the dishwasher or clean them by hand—you do you. To help reduce water spots, we recommend using a rinse aid—plain white vinegar also works—in your dishwasher. We recommend rinsing them first, not overcrowding the baskets, and not mixing in other metals such as gold and silver. If washing by hand, do not use abrasive brushes and be sure to rinse and dry immediately afterwards.
I broke a plate and lost a spoon—can you help?
Totally. Send us an email to email@example.com or chat with us and we'll help you make your set whole again.
Does your dinnerware have any warranty?
We aim for your dinnerware to last you a lifetime. If anything happens to your order during shipping then let us know. We’ll send you a replacement promptly.
If you ever break a plate or chip a bowl later on, then also let us know. We sell single items so you can replace just one instead of buying a whole new set.
Shipping & Returns
How much does it cost to ship?
We offer a $10 flat rate for shipping under $150. Shipping on orders above $150 is free.
When will my product ship out?
If your order was in stock, expect to receive a shipping confirmation and tracking number within 1-2 business days. If your order was on pre-order, check out the pre-order and waitlist section to learn more.
Where do you ship to?
We ship to both Canada and the United States. If you're located outside of these regions, then send us an email and we'd be happy to work on a solution together.
Where do your products ship from, and will I have to pay any shipping duties?
Our products are first shipped from Portugal to our warehouse in Canada, then are shipped out to your home. You will not have to pay duty on your Fable products as we handle all importing fees when we bring them into North America. If for any reason you are asked to pay duties on your packages, please send an email to firstname.lastname@example.org.
What's your return policy? How do I return my product?
If you’re not in love with your new tableware, you can start a return or exchange here. We'll even send you a shipping label to send your order back to us for a full refund.
Where do I check the status of my order once it’s shipped?
Once your order has been shipped, you’ll receive a confirmation and a tracking number so you can follow your package as it travels to your home.
What should I do with the packaging when my order arrives?
All of our packaging materials are recyclable. Any packing peanuts shipped with your order are made of starch, and readily break down in your sink with some water. Read more about our environmental values below.
What if my dinnerware is damaged when it arrives?
Shipping dinnerware, especially ceramics, can be tricky. If your dinnerware arrives broken or chipped, let us know. We’ll always make it right.
How does Fable think about social impact?
At Fable, we want the world to be a better place, starting at the kitchen table. Through the artisans we work with, our partners, and the platform we build, we aim to make a difference.
We take a holistic view of our product from our supply chain, to our design and creation, and ensure every part of our products meets our standard of excellence. We ensure that all the suppliers we work with have excellent and safe working conditions (with third-party audits to confirm this), equal pay for women and minorities, and overall meet the standards of where we’d want to work.
We also partner with local charities and sponsor events that aim to reduce hunger locally across the world. Follow our journey by signing up for our newsletter.
What causes does Fable support?
Our vision has always been to bring joy to every meal, and that includes meals for those less fortunate than us. Before we created a single plate, we began working with MealShare. For every set of dinnerware purchased, we donate a meal to a youth in need through their program. We also partner with other local charities and events, and help host fundraisers for a variety of local efforts. If you have an initiative we could help with, we welcome emails to email@example.com.
Are Fable’s products sustainably produced?
Our products are built to last, meant to be used every day, and are a product you can feel good about having in your home. Starting with the production of our dinnerware, nothing goes to waste.
For our ceramics, all excess clay clippings, broken plates, and water used during the production are recycled and reused. The clay clippings and broken plates are put back into production during the creation of ceramics. Once the water has been recycled multiple times and becomes too clogged with clay particles, it’s reused as fertilizer in local farmers’ fields.
We aim and are working towards, our teams in Portugal and Canada to be zero waste facilities.
Where can I view Fable products in person?
We host and sponsor multiple local events throughout the year. Sign up for our newsletter to hear where Fable will be next.
Which stores carry your products?
Currently, we don’t have retailers that carry our products.
Can I send your products as a gift?
Of course! We ship to Canada and the United States—and we don't include a packing slip with the price on it.
Can I set up a registry on your site?
Congratulations on your engagement! Yes, of course. Send us an email and we'll work on getting you all set up.
How does your 15% off discount for healthcare professionals work?
In appreciation for all the frontline healthcare workers out there, we’re offering a 15% off discount code that can be applied to any Fable products purchased on fablehome.co. This is available to all doctors, nurses, technicians, and other medical professionals. To receive your discount code or check your eligibility, please send an email with a copy of your valid medical ID to firstname.lastname@example.org